Website Policy - Shipment, Cancellations & Returns

Shipment Time and Mode:
We will despatch order with 3 working days of receipt of payment.

All orders within India will be sent through India Post as a 'Registered Parcel'. On despatch we will update the order status and post the consignment number on the Website. This consignment number may be used to track the packet on the India Post website. The status of your order may be checked by clicking on the 'Check Order Status' link on the homepage of the Website.

Postal norms may require us to split your order into multiple parcels or packets. For convenience, we may prepare a consolidated package of your multiple orders.

If you desire that we despatch the products through Courier or some other means, additional charges will apply. You may write to us at info@vvcos.in to ascertain charges and we will handle such orders off the Website.

Please note that we are not liable for delays in delivery by India Post or Courier etc.

Cancellations:
Payments through Gateway:
The payment gateway allows for cancellation of payment process.

Offline payments:
Orders are kept pending till payment is received. If payment is not received within 7 days of order placement, the order is treated as cancelled.

No cancellation will be allowed after a payment is made.

Returns:
We do not sell or offer used products.

We do not accept returns of products except if the product sent to you is defective or is received in a damaged condition. Customers are advised to satisfy themselves with the details of products as set out on the Website or write to us at info@vvcos.in for any further details or clarifications before placing an order for products.

Replacement or Refund:
We will replace or fully refund your costs if an item sent to you is defective or is received in a damaged condition. However, we require that you inform and return the item to us in original packing within 14 days of receipt. Please write to us at info@vvcos.in to indicate if you desire a refund or a replacement. In case of a refund request, we will send you a cheque by post to the address on record. If you prefer electronic funds transfer to an account in India, please provide the required account details in your mail to us. Refund payments will be sent within 7 working days of receipt of the damaged or defective item by us together with all account details as required.